“eat in a bank vault”
Located in a 1920’s historic landmark building, The Bedford is rich with architectural history, an elegant ambiance and classic Chicago touches. Many original elements from the 1920’s remain intact throughout the space. The unparalleled Vault, with its magnificent copper safety deposit boxes and steel doors, offers a remarkable step back in time.Underground but not exclusive, The Bedford offers a full night-life experience. Enjoy a drink, small bite, or dinner and music. Sip on signature cocktails in the one-of-a-kind bank vault lounge, have a beer at the sleek bar or enjoy delectable cuisine in the intimate dining room. Each space offers a unique, affordable luxury in the heart of Wicker Park.
The Bedford and its General Manager should hold itself and its staff members more accountable.
The General Manager provided me with his business card as my party left his restaurant Saturday, January 28, 2017.
As the General Manager requested, I followed-up on the concerns regarding the reservation and service. The concerns were as follows:
(A) The reserved section did not accommodate 20 persons. The expectation was for 3 booths only 2 booths were reserved for our party of 20.
(B) The one service attendant was not prepared for a party of 20 and neither was the management/staff. There should have been at least 2 servers for a party of 20.
(C) The guests had to sit separately at the hi-top table for approximately 1.5 hours until the other party at the third booth finished their meal.
(D) The drink service for premium open bar for two hours was not efficient or economical for my guests because only 1 server was assigned to the party and the party was split apart based on lack of promised reserved seating.
(E) The tables were not periodically cleaned and cleared of glasses and plates until I requested someone remove the dirty dishes (more than one occasion).
(F) The guest were not greeted and directed to the party. Many occasions I ran back-and-forth to check coats for guests and direct guests to the tables.
(G) The employee who assisted in booking our reservation did not let me know she would not oversee the event. She left during the first 30 minutes of the party without introducing me to the General Manager or any other management.
(H) The first four requests to speak with the General Manager were not obliged. I had to ask the hostess 3 times and a server one time before the General Manager came to the table to introduce yourself.
(I) The accountability for not having 3 booths was lacking. The General Manager stated he did not promise 3 booths only 2 booths. The General Manager also stated you would check in with me at the end of the party to "take care" of the issues with billing and service.
(1) The General Manager did not check in with me or follow-up, even though I expressed to you the 'calamity of errors.'
(2) The presumption is and my memory recalls a 3 booth reservation is likely accurate because you did not even keep your word to follow-up when the bill arrived; and
(3) Nearly 3 months later, Bedford staff and management have not responded to direct mail, e-mail, or phone calls from me and my bank for the $1,730.43 horrible experience for a surprise birthday party.
(J) The valet attendant was rude and sarcastic to the group of 60 year olds as they were leaving the birthday celebration, which escalated the prior poor service (listed above).
The Bedford never responded to these concerns, which displays it does not appreciate its customers, even when they book an early $2000.00 party. Please contact me regarding your additional promise to "take care" of the issues.
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