3.8
22 votes

Jefferson Diner

5 Bowling Green Pkwy, Ste 4, Lake Hopatcong, New Jersey 07849 USA

$$
$$$$
Reasonable

“Where friends & family come together”

Since 1985 The Seretis Family has been cooking up a storm and putting smiles on patrons’ faces. The Famous Jefferson Diner in Lake Hopatcong, NJ receives customers from all over the United States because of it’s famous portions, legendary food, and friendly family atmosphere.  Located in The Jefferson Diner Plaza on St. Highway 15 North and South, The Diner boasts a wide variety of American Diner food. Featured on Season 2 of Food Network's Diners, Drive-ins and Dives!

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Reviewed by
cate.ladd

  • 1 Review
  • 0 Helpful
February 03, 2015
Rated 1.0

I didn't even want to give it a 1 star but I had to put a rating down. This place is the WORST restaurant. We placed an order for delivery at 7:05pm, we were told 45 minutes tops (we only ordered two things). An hour later our food was delivered...wrong. They gave us our gyro with no tzatziki sauce, how that happens I don't know. So we called and they promised to bring over sauce right away, that was at 8:05pm. at 8:20pm I get a call saying he will be there in 5 minutes. At 8:30pm I called to see where he was (we live not even 5 minutes from the restaurant) and am told he is on his way and will be there any minute. I called again at 8:45pm, at this point fuming, asking to speak to a manager. I told the manager at this point I will drive to HIM to get my money back - which he refused to do. He argued with me saying that I was wrong and didn't wait as long as we did for the sauce. Even though our food at this point was cold, and we still had no sauce, he REFUSED to refund any money and was arguing with me on the phone not even letting me get a full sentence out.

They hide behind the fact that they were once on the Food Network - that was years ago and clearly the diner has gone downhill since then. Guy Ferrari wouldn't take a dump in this place.

End of story - this is the worst customer service I have ever experienced. And being in the restaurant in person is not much better. The food is mediocre at BEST and isn't worth the almost $25 we spent on 8 wings and a gyro. TERRIBLE staff, TERRIBLE food, TERRIBLE owner (Jimmy), TERRIBLE restaurant. SKIP the Jefferson dinner and go to the Sparta diner - that is where I will be going from now on.

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Jefferson Diner

5 Bowling Green Pkwy, Ste 4
Lake Hopatcong, New Jersey
07849 USA

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