“originally from Albany, NY”
This vintage 1940’s DeRaffele Diner opened its doors in Albany, New York and has seen its share of chefs and names, but some things never change and that’s good food coming straight out of a hard-working kitchen, genuine people and a throwback to good ole’ American values.The history and warmth behind these diner walls is just as original as the food coming out of the kitchen.
Fun place. Good food. Featured in an episode of Diners, Drive-Ins, and Dives on the Food Network.
This place has the biggest pancakes I've ever seen in my life!
As an avid foodie and hearing great things about this place, My friends and I decided to try out this diner. The atmosphere seemed welcoming and looked liked a local favorite.
There was a bit of a wait, but my group of 4 knew that was expected when coming to eat. After waiting 20 minutes (which wasn't bad at all), we were seated and our waitress took our orders within 10 minutes.
I ordered an appetizer of Onion Rings and waited about 45 minutes for it to come to our table. We were given their special mixed sauce and ranch and plates. What was simply DISGUSTING was the fact that the styrofoam plates given to us were stuck together by a used plate that had ranch on it. We notified the waitress and she gave us new plates, without an apology for giving us those plates. We simply brushed that off, knowing that the severs were extremely busy.
Around that time the onion rings arrived, our waitress also informed us that there's a "new chef and a wait for our food." I'm usually a patient individual, and so was the rest of my party, so we didn't mind the wait for our food. The diner was filled, so everyone else would be waiting as well.
I'm usually a very observant person, and know a little bit of the service of restaurants. All meals are generally served and sent ASAP to the table when all meals are all cooked. There are some exceptions to that rule, but I've heard that used as a great way to improve customer satisfaction and to be more effective in the food service industry. Patrons love eating at the same time as the rest of their group. & Ordered Meals are generally served to tables on a "first come, first served" basis. Smaller groups usually get their food served faster than larger groups.
Before the onion rings even reached my table, I saw (more like observed) about 5 groups get seated after my table. Three of those groups receive their meals, pay for their meals, and leave. About 3/5 of those groups had more people in their party than my group. One group had a party of 7 and still received their food faster than my party of 4.
So, where was our food?
After receiving the onion rings and waiting about 30 more minutes, we wanted to ask about our food. My friend started to ask the waitress politely about the status of our food, she interrupted my friend and rudely stated, "I've already told your table there is a new chef and they understood." The waitress turned and walked away from our table without even letting my friend finish speaking. In my opinion, that was disrespectful.
My whole group was shocked at her action towards us. I understand how busy a restaurant can get, but that should not be an excuse for treating anyone like that. We would have been just fine with hearing that the "new chef had to remake one of the meals" or "something went wrong in the kitchen, but your food will be out soon."
After waiting OVER AN HOUR (close to 1.5 hrs) from the time we placed our order, my whole group got up from our table to go find a new place to get food. Three of us walked out of the diner to not attract a scene, while one of my friends stayed behind to cancel our order pay for our onion rings and drinks at the bar.
Why would we continue to sit there and watch SEVERAL new groups walk in, order and receive their meals before us? Our wait staff didn't not even inform us of the situation of our food or applogize. We felt ignored and knew it would be best to leave.
Once outside, my friend had informed us of the conversation he had with the waiter at the bar. After politely asking to cancel the order and pay for what was already ingested, the waiter said that we could not just pay for the drinks and appetizer. My friend refused to pay for the food that never came to us, after being told that we need to pay for the ENTIRE ORDER. The waiter told my friend that all our meals were ready in the kitchen window.
That's simply ridiculous & some BS. If the food was ready, why wasn't the food served to us?
My friend refused to pay for it all. The staff member replied with a goodbye.
I'm glad that others had a fantastic time at this establishment, but I will never be coming back or recommending this place to anyone.
The service was TERRIBLE and unsatisfactory. I have never been more disappointed in a diner in my whole life. Probably should have read some of the reviews beforehand, because it seems like the rude behavior from the staff and poor service is common from this diner.
Be the first to add a review to the Hullabaloo Diner.
- Wed - Fri: 11:00 am - 9:00 pm
- Sat: 9:00 am - 9:00 pm
- Sun: 9:00 am - 2:00 pm
Is there a problem with this listing? Let us know.
Credit Cards Accepted
Own this business?
Claim your business to keep your
listing's information up to date.